Help Center
Find answers to common questions and learn how to use our AI Image Extension platform
Getting Started
Learn the basics of using our image extension service
How to extend your first image
To extend your first image, simply upload an image using the upload button or drag and drop it onto the page. Configure the extension settings by adjusting the padding for each direction (left, right, top, bottom). Add an optional prompt to guide the AI, then click 'Extend Image' to process. The result will appear side-by-side with your original image.
Understanding credits and pricing
Each image extension costs credits based on the image size and selected AI provider. New users receive initial credits upon registration. You can purchase additional credits individually or subscribe to a membership plan for regular credit allocations. Check your credit balance in the top-right corner of the interface.
Image format and size requirements
We support JPG, PNG, and WebP formats. Maximum dimensions and file sizes vary by AI provider, but generally, images up to 10MB are supported. For best results, use high-resolution images with clear subjects and good lighting. The tool automatically validates file types and sizes before processing.
Billing & Credits
Questions about payments and credit management
How to purchase credits
You can purchase credits by clicking the 'Add Credits' button in the top-right corner or visiting the Products page. Select a credit package that suits your needs, complete the payment process, and credits will be added to your account immediately after successful payment.
Credit expiration policy
Credits purchased individually do not expire. However, credits received as part of a membership subscription may have expiration terms based on your subscription plan. Check your account page for specific details about your credit balance and expiration dates.
Refund and cancellation policy
Refunds are available for unused credits within 30 days of purchase. To request a refund, contact our support team with your purchase details. Subscription cancellations can be done from your account page, and you'll retain access until the end of your current billing period.
Privacy & Security
Learn about how we protect your data
Image privacy settings
You can choose to make your extended images public or private. Public images appear in the gallery for others to view and get inspired. Private images are only accessible to you and are not visible in any public gallery. You can change this setting before processing each image.
Data encryption and security
All images are encrypted during transmission and storage. We use industry-standard encryption protocols to protect your data. Private images are stored securely and only accessible through your authenticated account. We never share your private images with third parties.
Account deletion and data export
You can delete your account at any time from your account settings. This will permanently delete all your images, data, and account information. Before deletion, you can download your images from your collection. We also provide data export functionality to download all your account data in a structured format.